Terms of Service

Last updated: October 2026

These Terms of Service ("Terms") govern your use of the Shop Zunoza website (shopzunoza.com) and your purchase of products from our store.

By using our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website or place an order.

These Terms apply to all customers of shopzunoza.com in Australia and the United States.

1. About Shop Zunoza

Shop Zunoza is an online store selling mugs, personalised drinkware and gift products. We are based in Australia and ship to customers in Australia and the United States.

• Email: support@shopzunoza.com
• Phone: +61 2 4920 6563 (Mon–Fri, 9:00 am–5:00 pm)
• Address: 1/28 Templar Place, Bennetts Green NSW 2290, Australia

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order. If you are under 18, you may only use our website with the involvement and consent of a parent or guardian.

3. Product Information

We aim to provide accurate product descriptions, images, prices and other product information. However:

• Colours and appearance may vary slightly depending on your device or screen settings.
• Product images are representative; small variations in print placement or finish may occur, particularly with personalised items.

4. Prices and Payment

• Product prices are displayed on the website in the applicable currency and are shown with any available shipping options at checkout.
• The total price, including applicable shipping charges and taxes where relevant, will be shown before you complete your purchase.
• Payment must be successfully received before an order is processed.
• We reserve the right to correct pricing or product information errors. If a pricing error affects an order you have placed, we will contact you to confirm whether you wish to proceed at the corrected price or cancel the order for a full refund.

5. Orders

• After placing an order, you will receive an order confirmation by email. This confirms we have received your order — it does not guarantee fulfilment.
• We reserve the right to refuse or cancel an order, for example due to product unavailability, pricing errors, payment issues, or suspected fraud. If we cancel an order after payment, you will receive a full refund.
• If there is an issue with your order (availability, pricing, payment, or order information), we may contact you to resolve it before processing.

6. Personalised Products

• For personalised products, you are responsible for checking the name, spelling, text, photo and any other details you provide before submitting your order. Please review everything carefully — personalised items are made to your specifications and are final sale (see our Refund & Return Policy).
• We are not responsible for errors caused by incorrect information supplied by you.
• If we make an error in personalising a product compared with the information submitted with your order, contact us within 7 days of delivery so we can investigate and provide a replacement or refund.
• By uploading photos, text or other content, you confirm that you own the rights to that content (or have permission to use it) and that it does not infringe any third-party rights or contain unlawful, offensive or inappropriate material. We may refuse to produce any personalised item that we reasonably believe violates this.
• You grant us a limited licence to use your uploaded content solely to produce and deliver your order.

7. Shipping

• Shipping options, estimated delivery times and applicable charges are shown at checkout. We ship to addresses in Australia and the United States.
• Delivery estimates are estimates only and may be affected by circumstances outside our control, including carrier delays, public holidays, weather, customs processing or incorrect delivery information.
• You are responsible for providing a correct and complete delivery address. We are not responsible for delays or extra costs caused by incorrect address details you provide.
• For more detail, please see our Shipping Policy.

8. Returns, Refunds and Exchanges

Returns, refunds and exchanges are handled according to our Refund & Return Policy. Please review that policy before placing an order. Nothing in our policies limits your rights under applicable consumer protection laws in Australia and the United States.

9. Discounts and Promotions

• Discount codes and promotional offers are subject to their stated terms, including validity periods, minimum spend and product exclusions.
• Unless stated otherwise, only one discount code may be used per order, and discounts cannot be applied retrospectively to orders already placed.

10. Acceptable Use of the Website

You agree to use our website lawfully and not to:

• Interfere with the website's operation, security or functionality
• Use the website for fraudulent, unlawful or abusive purposes
• Attempt to gain unauthorised access to our systems
• Upload content that is unlawful, offensive, infringing or harmful
• Misuse discount codes, reviews or referral mechanisms

We may restrict or suspend access to the website for anyone who breaches these Terms.

11. Intellectual Property

Unless otherwise stated, all content on the Shop Zunoza website — including text, graphics, logos, images, designs and software — is owned by or licensed to Shop Zunoza and is protected by intellectual property laws.

You may not copy, reproduce, distribute or use our website content for commercial purposes without our prior written permission.

12. Third-Party Services

Our website uses third-party services such as payment providers, shipping carriers, analytics tools and other services necessary to operate our store. Those services have their own terms and privacy policies, and we are not responsible for their content or practices.

13. Limitation of Liability

To the maximum extent permitted by law, Shop Zunoza is not liable for indirect, incidental or consequential losses arising from your use of the website or products. Our total liability for any claim is limited to the amount you paid for the relevant order.

Nothing in these Terms excludes or limits any rights or guarantees you have under applicable consumer protection laws in Australia and the United States, including the Australian Consumer Law, which cannot be excluded.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Nothing in these Terms limits your consumer rights under the applicable laws of Australia and the United States.

15. Privacy

Your use of our website and our handling of your personal information is governed by our Privacy Policy.

16. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will always be published on this page with the applicable update date. Continued use of the website after changes are published constitutes acceptance of the updated Terms.

17. Contact Us

If you have questions about these Terms of Service or an order:

Shop Zunoza

• Email: support@shopzunoza.com
• Phone: +61 2 4920 6563 (Mon–Fri, 9:00 am–5:00 pm)
• Address: 1/28 Templar Place, Bennetts Green NSW 2290, Australia