Shipping Policy

Last updated: October 2026

At Shop Zunoza, we aim to process and deliver your order as smoothly as possible. Please review the information below before placing your order.

We ship to customers in Australia and the United States.

If you have any questions about shipping, contact us at support@shopzunoza.com (Mon–Fri, 9:00 am–5:00 pm AEST).

1. Order Processing

• Orders are processed after payment has been successfully received.
• Most orders are prepared for dispatch within 1–3 business days. Processing may take longer during weekends, public holidays, sales, or periods of unusually high order volume.
• Personalised or customised products may require additional processing time, as each item is made to order.
• Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where tracking is available.

2. Shipping Rates and Delivery Times

The shipping options below apply to orders shipped within Australia and the United States. The exact rates and options for your order are shown at checkout before you complete your purchase.

Delivery timeframes are counted from the date of dispatch (after processing) and refer to business days (Monday–Friday, excluding public holidays).

Delivery estimates are not guaranteed and may be affected by carrier delays, public holidays, weather, customs processing, or other circumstances outside our control.

3. Tracking Your Order

• Where tracking is available, tracking details are sent to the email address you provided at checkout once your order is dispatched.
• Please allow some time for tracking information to become active after dispatch.
• If your tracking has not updated for several days, contact us and we will help investigate with the carrier.

4. Delivery Address

• Please make sure your name, delivery address, postcode, email address and phone number are correct when placing your order.
• We are not responsible for delays, failed deliveries or additional costs caused by an incorrect or incomplete delivery address provided by you.
• If you notice an error in your delivery address, contact us as soon as possible. We will try to correct it before dispatch, but we cannot guarantee changes after the order has been dispatched.
• Some carriers may not deliver to P.O. boxes or parcel lockers — where this applies, please provide a street address.

5. Delayed, Missing or Failed Deliveries

• If your order has not arrived within the estimated delivery timeframe, please contact us so we can help investigate the shipment.
• If tracking shows the order as delivered but you have not received it, contact us as soon as possible. We may ask you to check with household members, neighbours, or your local post office/carrier depot before we open an investigation.
• If a parcel is returned to us because of an incorrect address or because it was not collected, we will contact you to arrange re-delivery. Additional shipping charges may apply for re-delivery.

6. Damaged Orders

If your order arrives damaged, please contact us as soon as possible and provide photographs of:

• The damaged product
• The packaging
• The shipping label

This helps us investigate with the carrier and arrange a replacement or refund under our Refund & Return Policy.

7. Customs, Duties and Taxes

For orders shipped within Australia and the United States, any customs duties, import taxes or other charges imposed by the destination country are the responsibility of the customer, unless otherwise stated at checkout. These charges are set by the destination country's authorities — not by Shop Zunoza — and are non-refundable.

We are not responsible for delays caused by customs inspections or clearance processes.

8. Carrier Delays and Events Outside Our Control

Once an order has been handed to the shipping carrier, delivery is subject to the carrier's service and to circumstances beyond our control, including public holidays, severe weather, customs processing, incorrect address information, carrier disruptions, or other unforeseen events.

We will assist with reasonable delivery enquiries and carrier investigations where possible.

9. Contact Us

If you have any questions about your order or shipping:

Shop Zunoza

• Email: support@shopzunoza.com
• Phone: +61 2 4920 6563 (Mon–Fri, 9:00 am–5:00 pm)
• Address: 1/28 Templar Place, Bennetts Green NSW 2290, Australia