Shipping Policy

Last Updated: September 19, 2026

Thank you for shopping with us. We are committed to processing and delivering your orders as efficiently as possible.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.

1. Where We Ship

We currently ship orders to the following destinations:

Australia: Available for delivery across Australia, subject to carrier service availability.

International: International shipping may be available to selected countries. Shipping availability, costs, and estimated delivery times are shown at checkout based on the destination entered by the customer.

If your country or delivery address is not available at checkout, we may not currently offer shipping to that destination.

2. Order Processing & Handling Time

Because many of our products are custom-made and personalized, orders require processing and production time before they are dispatched.

Processing Time

Orders are generally processed within [1–3 business days] after payment has been successfully received.

Personalized or custom-made products may require additional production time.

The processing/handling period begins after the order has been successfully placed and payment has been confirmed. It ends when the order is handed to the shipping carrier.

Orders placed on weekends or public holidays may begin processing on the next business day.

3. Estimated Delivery Time

After your order has been processed and dispatched, delivery generally takes approximately:

Australia: [2–7 business days]

International: [7–15 business days], depending on the destination and carrier.

These are estimated delivery times and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier, weather, public holidays, customs processing, and other circumstances outside our control.

For Google Merchant Center, our handling time and transit time are configured separately so that the delivery estimate reflects both order processing and carrier transit time. Google defines handling time as the time before the package is handed to the carrier and transit time as the carrier delivery period.

4. Shipping Costs

Shipping charges are calculated and displayed at checkout based on the delivery destination, shipping method, order details, and applicable shipping rates.

Australia: Shipping is [FREE / AUD $X flat rate / calculated at checkout].

International: Shipping charges are calculated at checkout based on the destination and available shipping service.

The shipping charges displayed to the customer at checkout are the applicable shipping charges for the order.

Shipping information submitted to Google Merchant Center will be kept consistent with the shipping costs and delivery times displayed on our website. Google requires shipping costs and delivery information to be accurate and up to date.

5. Order Cut-Off Times

Orders are processed during our normal business days.

Orders placed after our applicable daily processing cut-off time may be processed on the next business day.

Unless otherwise stated on the product page or checkout, our estimated processing and delivery times do not include weekends or public holidays.

6. Tracking Information

Once your order has been dispatched, we may provide tracking information to the email address associated with your order.

Where tracking is available, customers can use the tracking information provided to monitor the progress of their shipment.

Please allow some time for tracking information to become active after the parcel has been handed to the carrier.

7. Delays

Estimated delivery times are provided as a guide only.

We are not responsible for delivery delays caused by circumstances outside our reasonable control, including:

• Severe weather

• Natural disasters

• Public holidays

• Carrier delays

• Customs processing

• Incorrect or incomplete delivery information

• Address changes after dispatch

• High-volume periods

• Transportation disruptions

• Other events outside our reasonable control

If your order is delayed, please contact us and we will assist you in checking the status of your shipment where possible.

8. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check your:

• Name

• Street address

• Apartment/unit number

• Suburb/city

• State/province

• Postal/ZIP code

• Country

We are not responsible for delays, failed delivery, or additional shipping costs resulting from an incorrect or incomplete address supplied by the customer.

If you notice an address error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update the address before the order is dispatched, but we cannot guarantee that changes will be possible once an order has entered processing or been shipped.

9. Lost, Missing, or Undelivered Packages

If your order has not arrived within the estimated delivery timeframe, please contact us so that we can investigate the shipment.

If tracking indicates that a package has been delivered but you have not received it, please first check with household members, neighbours, building management, and any designated safe delivery location.

We may also contact the shipping carrier to investigate the delivery.

If a parcel is confirmed as lost in transit, we will work with the customer and carrier to determine an appropriate resolution.

10. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

• Your order number

• A description of the damage

• Clear photographs of the damaged product

• Photographs of the packaging, where possible

Please keep the original packaging until the issue has been resolved, as it may be required for a carrier investigation.

For information about replacements or refunds for damaged products, please refer to our Return & Refund Policy.

11. International Shipping, Customs & Duties

For international orders, additional customs duties, import taxes, government charges, or other fees may apply depending on the destination country.

Unless expressly stated otherwise at checkout, customers are responsible for any customs duties, import taxes, or other government-imposed charges that may be applicable to their order.

Customs processing may also cause additional delivery delays.

We cannot guarantee that an international shipment will be delivered within a specific number of days because customs procedures and requirements vary between countries.

12. Shipping Restrictions

Some products or destinations may be subject to shipping restrictions.

If we are unable to ship an order to the address provided, we will contact the customer using the contact information supplied with the order and, where appropriate, arrange an alternative solution.

13. Multiple Products in One Order

If an order contains multiple products, the products may be shipped together or separately depending on product availability, production requirements, and fulfillment arrangements.

If products are shipped separately, you may receive separate tracking information.

14. Changes or Cancellation Before Dispatch

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation or modification requests before production or dispatch begins.

However, because many of our products are custom-made, we may be unable to cancel or modify an order once production has started.

Please see our Return & Refund Policy for additional information regarding custom and personalized products.

15. Contact Us

If you have any questions about shipping or your order, please contact us:

ShopZunoza

Email: support@shopzunoza.com
Phone: +61 2 4920 6563

Business / Return Address:
1/28 Templar Place
Bennetts Green NSW 2290
Australia

When contacting us about an order, please include your order number so that we can assist you as quickly as possible.

16. Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect changes to our shipping services, carriers, delivery areas, or business practices.

The updated version will be posted on this page with the revised "Last Updated" date.