Privacy Policy

Last updated: October 2026

Shop Zunoza ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us when you visit our website or place an order.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights available to you. It applies to all visitors and customers of shopzunoza.com in Australia and the United States.

If you have any questions about this policy, contact us at support@shopzunoza.com (Mon–Fri, 9:00 am–5:00 pm AEST).

1. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with our store, we may collect:

• Your name
• Billing and shipping address
• Email address
• Phone number
• Order and transaction details
• Product choices and personalisation details you provide (such as names, text, dates, and photos you upload for personalised products)
• Messages and information you submit through our contact forms
• Account details, if you create an account with us

We may also automatically collect technical information when you use our website, such as your device type, browser, IP address, and how you use the site (pages visited, time spent, referring website).

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders, including producing personalised products to your specifications
• Process payments through our payment providers
• Deliver products to you and provide tracking and order updates
• Provide customer support and respond to your enquiries
• Manage returns, refunds and exchanges
• Improve our website, products and customer experience
• Send marketing communications where you have chosen to receive them
• Detect and prevent fraud, misuse or security incidents
• Meet our legal and regulatory obligations

3. Personalised Product Information

Because we sell personalised products, you may upload photos or provide personal details (names, messages, dates) for printing. We use this content only to produce and deliver your order. We do not use your uploaded photos or personalisation details for any other purpose, and we do not share them publicly.

4. Payment Information

Payments are processed by third-party payment providers. We do not store your full payment card details on our servers — payment information is handled securely by our payment providers under their own systems and privacy policies.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the store, remember your preferences (such as cart contents), understand website usage, and improve your shopping experience.

Some third-party services used on our website (for example, analytics or payment providers) may also use cookies according to their own privacy policies. You can control cookies through your browser settings, but some parts of the store may not work properly if cookies are disabled.

6. Marketing Communications

If you subscribe to our marketing communications, we may use your contact information to send you promotional messages, new product announcements and special offers.

You can unsubscribe at any time by using the unsubscribe link in any marketing email, or by contacting us at support@shopzunoza.com.

7. Sharing Your Information

We share your information only as needed to run our store, with service providers that help us with:

• Payment processing
• Order fulfilment and production
• Shipping and delivery
• Website hosting and operation
• Customer support
• Analytics and marketing

These providers may only use your information to perform their services for us.

We may also disclose information where required by law, to enforce our policies, or where necessary to protect our rights, our customers, or our business. We do not sell your personal information.

8. International Data Transfers

We are based in Australia and serve customers in Australia and the United States. To operate our store, your information may be transferred to and processed in Australia and the United States — for example, where our service providers (such as Shopify, payment processors and shipping carriers) store or process data.

Where such transfers occur, we take reasonable steps to ensure your information is handled in accordance with this Privacy Policy and applicable data protection laws.

9. Data Security

We take reasonable measures to protect your personal information from unauthorised access, loss, misuse or disclosure, including secure website connections (SSL/HTTPS) and restricted access to order data.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. Data Retention

We keep your personal information for as long as reasonably necessary for the purposes described in this policy — including fulfilling orders, providing customer support, maintaining business records, resolving disputes, and meeting legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

11. Your Privacy Rights

Depending on where you live in Australia and the United States and the laws that apply to you, you may have rights over your personal information, including the right to:

• Access the personal information we hold about you
• Correct information that is inaccurate or incomplete
• Request deletion of your personal information
• Object to or restrict certain uses of your information
• Withdraw consent for marketing communications at any time

For our customers in Australia, we handle personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

To exercise any of these rights, or to make a privacy complaint, contact us at support@shopzunoza.com. We will respond within a reasonable timeframe.

12. Children's Privacy

Our website is not directed at children, and we do not knowingly collect personal information directly from children without appropriate consent where required by law. If you believe a child has provided us with personal information, please contact us so we can remove it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page with the revised update date. We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled:

Shop Zunoza

• Email: support@shopzunoza.com
• Phone: +61 2 4920 6563 (Mon–Fri, 9:00 am–5:00 pm)
• Address: 1/28 Templar Place, Bennetts Green NSW 2290, Australia